Privacy Policy

This policy explains what information Icy Hot HVAC LLC ("we", "us") collects through icyhot-hvac.com and when you contact us, how we use it, and the choices you have.

Information we collect

• Information you give us. When you call, text or email us, or book a visit, we receive what you share, such as your name, phone number, email, service address and details about your heating or cooling system.
• Online booking. The "Book online" button opens a booking page run by Housecall Pro, our scheduling provider. Housecall Pro collects the details you enter there under its own privacy policy and passes them to us so we can schedule your service.
• Information collected automatically. Like most websites, ours receives technical information when you visit, such as your IP address, browser and device type, the pages you view and the site that referred you. Some of this is collected with cookies and similar technologies described below.

Analytics

We use Google Analytics to understand how visitors use our site, and Cloudflare Web Analytics, which measures visits without cookies. Google Analytics uses cookies and collects information such as pages viewed and approximate location. You can learn how Google uses information from sites that use its services, and you can opt out of Google Analytics with Google's browser add-on.

Advertising and remarketing

We use Google Ads, including remarketing. This means third-party vendors, including Google, use cookies to show our ads on other websites based on your past visits to our site, and to measure how our ads perform. You can opt out of personalized advertising from Google at Google's My Ad Center, and from many other ad companies at aboutads.info and the Network Advertising Initiative.

Cookies

Cookies are small files stored by your browser. Our site uses cookies for analytics and advertising (Google), for security and performance (Cloudflare, which protects and speeds up our site) and to remember your light or dark mode choice. You can block or delete cookies in your browser settings; the site will still work.

Do Not Track and tracking across sites

Third parties such as Google may collect information about your online activity over time and across different websites when you use our site. Our site does not currently respond to "Do Not Track" or Global Privacy Control browser signals. You can use the opt-out links above to limit ad tracking.

How we use information

• To schedule, perform and follow up on service, estimates and installations
• To send invoices, warranty information and maintenance reminders, including Comfort Club notices
• To answer your questions and keep records of your equipment and service history
• To understand how our website is used and to measure and improve our advertising
• To protect our site and our business, and to meet legal requirements

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, such as our scheduling and invoicing provider (Housecall Pro), our website and security providers (Cloudflare), our email provider and Google (analytics and advertising), and with a financing company only if you choose to apply for financing. We may also share information when the law requires it or to protect our rights and safety.

Text messages

If you text us or agree to receive texts, we use your number to communicate about your service, such as appointment confirmations and updates. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. We do not share or sell your mobile number or text-message consent with third parties for their marketing.

Email

If we ever send marketing email, every message will include a way to unsubscribe, and we will honor your request promptly. Service emails about your appointments or invoices are not marketing.

Security and how long we keep information

We use reasonable safeguards to protect the information we hold. No method of storage or transmission is completely secure. We keep customer records for as long as needed to provide service, honor warranties and meet legal and tax requirements. If a security breach affecting your personal information occurs, we will notify you as required by South Carolina law.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes and questions

We may update this policy and will post the new version on this page with a new effective date. Questions or requests about your information: call (864) 803-8859 or email [email protected].

Terms of Use

By using icyhot-hvac.com you agree to these terms. If you do not agree, please do not use the site.

Website information

The information on this site is general and for convenience. It is not an offer or a contract, and it is not a diagnosis of your system. The written estimate, invoice or agreement you receive from us controls the work we do and its price.

Diagnostic fee, estimates and prices

• Our diagnostic visit is $69. After we find the problem, we give you the exact repair price before any work starts, and you decide whether to go ahead.
• For Comfort Club members, the $69 diagnostic fee is waived or credited when you book a repair.
• Estimates for new systems and installations are free. Prices on our site or in a quote can change; your written estimate states the price and how long it is valid. Taxes and permit fees apply where required.

Financing

Financing is offered through third-party lenders and is subject to credit approval. The lender sets the terms. Ask us for details.

Warranties

• New equipment carries the manufacturer's warranty under the manufacturer's terms. Some manufacturers require product registration or regular maintenance to keep a warranty valid.
• Comfort Club members get a 1-year warranty on repairs.
• Any warranty on our work, including its length and exclusions, is stated on your invoice or agreement.

Comfort Club membership

Comfort Club benefits are described on our website. We'll go over the membership price and renewal terms with you when you sign up, so you know exactly what you're getting before you join. If your membership renews automatically, we will notify you 30 to 60 days before the renewal date, tell you the renewal price, and explain how to cancel. You can cancel by calling (864) 803-8859 or emailing [email protected].

Scheduling and emergencies

Our phone line is open 24/7. Appointment times and emergency response times are estimates and depend on demand, weather and location. We serve Boiling Springs, Spartanburg County, Greenville County and nearby areas. If you smell gas, leave your home right away and call 911 or your gas company from outside.

Reviews

The reviews on our site are copied word for word from our public Google Business Profile and Facebook page, with last names shortened to an initial for privacy. Every home is different, and your results may vary.

Links to other sites

Our site links to sites we do not control, such as Housecall Pro, Google and Facebook. Their own terms and privacy policies apply there.

Licensing

Icy Hot HVAC LLC is licensed and insured in South Carolina. License details are available on request.

Limitation of liability

This website is provided "as is." To the extent the law allows, we are not liable for damages that come from using the website itself. Nothing in these terms limits any rights you have under South Carolina or federal law, or any written warranty we give you.

Governing law and contact

These terms are governed by the laws of South Carolina. Questions: call (864) 803-8859 or email [email protected].

Accessibility Statement

We want everyone, including people with disabilities, to be able to use our website and get help with their heating and cooling.

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

What we have done

• Strong color contrast, with a light and dark mode that follows your device setting
• Text descriptions for meaningful images
• Pages that work with a keyboard, with visible focus outlines
• Large, easy-to-tap phone and booking buttons
• Animations turned off for visitors whose device asks for reduced motion

Known limitations

Our online booking page is run by Housecall Pro, and our reviews link to Google and Facebook. We do not control the accessibility of those sites. If anything is hard to use, you can always book or get a quote by phone.

Need help or found a problem?

Call (864) 803-8859 (24/7) or email [email protected]. Tell us the page and the problem, and we will help you right away by phone and aim to fix the issue. We aim to reply to emails within two business days.

This statement was last reviewed on October 25, 2026.